Service Area
Regrettably I have run a few inground pool appointments this year where the customer opted to go with someone closer to them for fear that Eastgate wouldn’t be able to prioritize them with an install or for potential service down the road. Obviously this was a disappointment to me, but more importantly it got me to thinking that belief might be something that keeps others from calling us. Let me assure you that nothing could be further from the truth. Eastgate Pools services a very wide area from Maysville to Batesville and if we felt we couldn’t provide the level of service that we pride ourselves on we would absolutely say so. The fact of the matter is that we probably cover a wider area than another other pool builder in the tri-state area. Couple that with the fact that our service department is here 12 months out of the year and I have no reservations in saying that you can expect the highest level of service available anytime you choose us for your pool, spa, and casual furniture needs. Service is a big part of why we have been honored with the Aqua 100 award eight times. So if you find yourself on the West side or in Indiana don’t hesitate to give us a call. I can promise you no one is more eager to earn your business than Eastgate Pools and you won’t regret your decision. Hope to see you soon!
Craig
Aqua Products Repair Service
As we celebrate our 10th year of partnering with Aqua Products, the industry leader in robotic cleaners, as a company we have decided to increase our repair abilities for the full Aqua Products line. In co-operation with Aqua Products, and the assistance of their Technical Service Department, we now have 3 factory trained certified full line Aquabot technicians on staff. We can now offer service to all residential, non-remote control units. If you have any questions in regards to the operation of your cleaner, or it is in need of repair feel free to give us a call @ 513-528-4141 or just bring it in to us.
Service Testamonials
Tim and Brian and the rest of our Service department are just too modest to blow their own horns, so I’ll do it for them. These guys are super and know what they are doing. Customer comments are on our main website. Check out the recent letters customers have sent us. – Max
New Customers To Eastgate Service Family
I Can’t Reach Service!!!!!!
Our store will get several phone calls throughout the year saying they keep calling but no one is answering. I try my best to be at my desk to take all phone calls, but I may need to help out front, I might be unloading a truck or just on the other line. So leave me a voice mail and I will call you back as soon as I can. If you absolutely have to talk with someone, then call the main line and see if they can help you out. Don’t forget our service hours are M-F 8am-5pm, Saturday 8am-12pm and we are closed Sunday.
Hope to hear from you soon!!
Almost Time To Open Your Pool!
I know you think I am crazy saying this with 4 to 8 inches of snow on the ground, but it’s right around the corner!! I am sure most of you are sick of looking at that winter cover and wish you could start enjoying you pool again. People always ask me when should we open the pool. Honestly, that is up to you!! We have opened pools as early as March 1st and as late as July 1st. It is never too early or late to get your pool up and running!! At Eastgate Pools and Spas, we are your pool opening experts. Call in today to get that date you are looking for. Dates fill up fast, so call Tim or Brian to schedule your appointment. Just as a reminder our service hours are M-F 8am to 5pm, Saturday 8am to 12pm and Sunday we are off, but the store is open if you need assistance
Liner Rehangs
Never to early to start thinking about putting a new Inground Liner in. We are taking deposits for next year. Why not get a jump on everyone else and get that early install date you were looking for. Maybe you were putting it off because you were trying to get one more year out of the patched liner or it is faded so much that you do not recognize the color anymore. Let Eastgate Pools and Spas bring your pool back to life. You will love the NEW look it gives your pool. Stop in to see our great selection of liners and while you are looking we can give you a quote as well. We are you Liner Replacement experts!! – Service
Santa’s Helpers
Our Service Department is the perfect helpers for Santa. From Pool Tables to Spas, we are your installation experts. Not sure how to put that Bar together you purchased from us? Why not spend the extra install charge, for a professional installation by Santa’s Helper?? Stop in today to get the delivery date you want!!
What’s The Difference Betrween A Service Coordinator & Service Manager
Hi. My name is Tim Albers and I am the Service Coordinator for Eastgate Pools & Spas. I have been at Eastgate Pools & Spas for nine years come this September. I spent the first five years in the field and the last four in-store handling phone calls, answering service questions, and helping customers that walk through the door. What makes us different is that we also have a Service Manager-Brian Hennessey-and he has been with us for twenty-six years. Brian spends most of the time in the field handling special issues and installing in-ground pool liners, automatic chlorine generator systems, and other hi-tech items. Our service department has four crews of well-trained technicians and they can handle just about any issue that arises in the field. We are also OPEN ALL YEAR!! We do not close for four months a year and open back up when the weather is good. If you have a pool issue or need spa service in the dead of the winter and the temperature is -10, we’ll be there for you. You can reach me at the store M-F 8am-5pm and Saturday from 10am-2pm. The service department is closed on Sunday. Feel free to call 513-528-4141 to make an appointment or for any questions you might have. I look forward to helping you. –Tim
Is Your Swimming Pool Bubbling?
We get lots of phone calls from people telling us their return lines are bubbling and there is lots of air going into their pool. In most cases, it is not a serious problem but it can be an annoyance. Here are the likely causes. One, your water level is too low and the skimmer is pulling air into the plumbing. Two, you may have a hose clamp that needs tightened. Three, if your vacuum hose is attached, you may have a small pinhole in the hose. Four, there is a union or ball valve that is loose or needs to have an o-ring replaced. Lastly, and most likely, it is a deteriorated or pinched o-ring on the wet end of the motor, where the plastic basket is located. Look there first and see if there is a lot of air visible beneath the clear plastic lid. If there is, the air HAS to be pulling in from the skimmer to that basket-no doubt. If your water level is okay, the basket o-ring is your most likely culprit. Turn off the system and check to see if it is deteriorated, pinched, or if there is dirt on it. If it’s bad, when you rub your fingers across the o-ring, it will almost disintegrate and your fingers will get blackened. If you need a new one, we should have it here at the store. –Service
Help For You, The Customer
In a recent blog, Chris talked about Eastgate Pools ability to order parts for our customers. In his discussion, he talked about bringing in the needed part, or parts, if possible. Actual parts are always the easiest to work from, but if it just isn’t possible to get the part off of the pool or to bring it in to the store, take several digital photos, and then bring in the camera.Just the other day, I took photos of a customer’s part that they brought in with them, but which I didn’t have in stock.My service department was not in at the time, but by having the pictures, I was able at a later time to show my service coordinator exactly what part the customer needed.
Also, many of the parts have the manufacturer’s name and/or a part number stamped on them.These numbers are a great help along with the pictures when it comes down to tracking down the proper part. Actual parts beat pictures, but pictures are better than verbal descriptions
Your Above Ground Pool – Keep the Cover Pumped Off
It is VERY important that when excess water collects on the cover that you pump if off. Some people use a siphon hose and some choose to buy one of our electric cover pumps. Either way, it is imperative you get as much water off the cover as possible when the thaw occurs. On a standard size pool, one inch of water can weigh between one and two tons and the stress placed on top rails is tremendous. Don’t be surprised if your water level seems to drop in your pool too. This can be from two sources: One, displacement from water on the cover will force water out of unplugged skimmers and returns. Then when the cover is drained off, the pool is lower. Secondly, if you have a small hole in your cover, you will actually pull water through the cover from underneath. In effect, you are pumping your pool dry without realizing it. If this happens it might be time for a new winter cover. -Service Department
Service Department Hours
Don’t forget that we are open year round to take your calls and schedule appointments. We offer a Service Manager and an in store Service Coordinator to take care of any needs you may have. Service hours are M-F 8am to 5pm and Saturday 8am to Noon. We are now scheduling for Pool Openings, so give us a call to get the date you are looking for! Prime dates go quickly so we encourage you to schedule your opening early. And after all, aren’t you ready to get that ugly cover off? Service
