I Can’t Reach Service!!!!!!
Our store will get several phone calls throughout the year saying they keep calling but no one is answering. I try my best to be at my desk to take all phone calls, but I may need to help out front, I might be unloading a truck or just on the other line. So leave me a voice mail and I will call you back as soon as I can. If you absolutely have to talk with someone, then call the main line and see if they can help you out. Don’t forget our service hours are M-F 8am-5pm, Saturday 8am-12pm and we are closed Sunday.
Hope to hear from you soon!!
What’s The Difference Betrween A Service Coordinator & Service Manager
Hi. My name is Tim Albers and I am the Service Coordinator for Eastgate Pools & Spas. I have been at Eastgate Pools & Spas for nine years come this September. I spent the first five years in the field and the last four in-store handling phone calls, answering service questions, and helping customers that walk through the door. What makes us different is that we also have a Service Manager-Brian Hennessey-and he has been with us for twenty-six years. Brian spends most of the time in the field handling special issues and installing in-ground pool liners, automatic chlorine generator systems, and other hi-tech items. Our service department has four crews of well-trained technicians and they can handle just about any issue that arises in the field. We are also OPEN ALL YEAR!! We do not close for four months a year and open back up when the weather is good. If you have a pool issue or need spa service in the dead of the winter and the temperature is -10, we’ll be there for you. You can reach me at the store M-F 8am-5pm and Saturday from 10am-2pm. The service department is closed on Sunday. Feel free to call 513-528-4141 to make an appointment or for any questions you might have. I look forward to helping you. –Tim