eastgatepoolsspas.com » Eastgate Pools and Spas Service http://eastgatepoolsspas.com/blog Mon, 14 May 2012 13:59:39 +0000 en hourly 1 http://wordpress.org/?v=3.3.1 I Can’t Reach Service!!!!!! http://eastgatepoolsspas.com/blog/2010/04/22/i-cant-reach-service/ http://eastgatepoolsspas.com/blog/2010/04/22/i-cant-reach-service/#comments Thu, 22 Apr 2010 21:11:31 +0000 service http://eastgatepoolsspas.com/blog/?p=676 Our store will get several phone calls throughout the year saying they keep calling but no one is answering.  I try my best to be at my desk to take all phone calls, but I  may need to help out front, I might be unloading a truck or just on the other line.  So leave me a voice mail and I will call you back as soon as I can.  If you absolutely have to talk with someone, then call the main line and see if they can help you out.  Don’t forget our service hours are M-F 8am-5pm, Saturday 8am-12pm and we are closed Sunday.

Hope to hear from you soon!!

]]> http://eastgatepoolsspas.com/blog/2010/04/22/i-cant-reach-service/feed/ 0 What’s The Difference Betrween A Service Coordinator & Service Manager http://eastgatepoolsspas.com/blog/2009/06/23/whats-the-difference-betrween-a-service-coordinator-service-manager/ http://eastgatepoolsspas.com/blog/2009/06/23/whats-the-difference-betrween-a-service-coordinator-service-manager/#comments Tue, 23 Jun 2009 18:42:45 +0000 service http://eastgatepoolsspas.com/blog/?p=325 Hi.  My name is Tim Albers and I am the Service Coordinator for Eastgate Pools & Spas.  I have been at Eastgate Pools & Spas for nine years come this September.  I spent the first five years in the field and the last four in-store handling phone calls, answering service questions, and helping customers that walk through the door.  What makes us different is that we also have a Service Manager-Brian Hennessey-and he has been with us for twenty-six years.  Brian spends most of the time in the field handling special issues and installing in-ground pool liners, automatic chlorine generator systems, and other hi-tech items.  Our service department has four crews of well-trained technicians and they can handle just about any issue that arises in the field.  We are also OPEN ALL YEAR!!  We do not close for four months a year and open back up when the weather is good.  If you have a pool issue or need spa service in the dead of the winter and the temperature is -10, we’ll be there for you.  You can reach me at the store M-F 8am-5pm and Saturday from 10am-2pm.  The service department is closed on Sunday.  Feel free to call 513-528-4141 to make an appointment or for any questions you might have.  I look forward to helping you.  –Tim

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