Max’s 3 sons have worked here at some point in the last 5 years

Brian had only one other job before working here and that was at LaRosas. Brian has worked here for 28 years

Many people think we have a set of twins that work together in the service department.  To the shock of our customers, they aren’t even related!!  I even mess up their names when talking to them!!

We are open year round to handle all your needs!!

“I am at my wits end. I am hoping that you can help me out. I’ve been taking my water sample to a different pool store and I have dumped over $100 in Phosphate remover to try and get my pool to hold chlorine and get rid of the algae and nothing seems to work. The phosphates have come down some, but I can’t get completely rid of them.  I have a friend that brings her water here and she says that you guys are the best.” She said with a tone of exasperation.

“Tell your friend thanks for speaking so highly of us. I hope we can live up to the hype.” Harold started filling the sample tubes with water then reagents. By the time the reagents were dissolved there really was no need to run it though the machine, because after testing thousands of waters he knew what the results were by color. The tests were always nonetheless run through the machine and recorded into the store data base for future reference. He proceeded to type the customers information into the computer and run the test.

“It does show that there is zero chlorine in your pool, your PH is fine and your phosphate are a little high at 1300 parts per billion. How much chlorine have you been putting in and how often?” asked Harold.

“That’s exactly what I am talking about. This has been going on for over two weeks. I’ve put three treatments of phosphate remover in and I’ve been putting about two gallons of  chlorine in the pool nearly every day for the last week and about once every two days prior to that and the problem doesn’t go away. I just can’t seem to get the phosphates down low enough to have the chlorine stay in the water.” She responded, rather despondently.

“Well, in my opinion you are treating one of the potential causes rather then treating the problem itself. The phosphates are not eating the chlorine, it is actually the chlorine is spending itself oxidizing the algae. The problem is, you have 20,000 gallons of water in your pool. If everything is going great and you just need a weekly shock, two gallons is the perfect amount. You, however do not have a perfect situation. You have a mildly bad situation and you need to treat it as such. I would recommend that you put in 8 bags of shock and some Eliminator to completely wipe out the algae.” Suggested Harold.

“8 bags of shock? That sounds like a lot.” Exclaimed the customer. “Can I try less? What about the Phosphates? They are still high!”

“The problem is…” retorted Harold, “this is science, and if you do the math, less just isn’t going to give you a positive outcome. One molecule of chlorine will go and kill one algae cell, the problem is, if you don’t kill them all off, they multiple at and incredible rate. If you don’t kill them all off at one time, the money you’ve spent on half measures are a complete waste of time and money, because by the time you do your next application the algae has multiplied back to the same level you were at the day prior. It’s better to take care of the problem once and for all. As far as the phosphates go, reducing phosphates is a tool, not an end all solution to fixing a problem or preventing a new problem from occurring. There are other weapons we can use to prevent algae, rather then phosphate removers. The problem with phosphate removers are, phosphates are naturally reoccurring and you will be constantly chasing after that ‘White Whale’ with little success.”

With a look of surrender the customer agreed to take Harold’s advice. She bought her chemicals and promised to follow up with a report and another water test in three days. There is very little Harold hasn’t seen in his line of work and this was no exception. As expected he had to really sell the answer he was suggesting, because it was going against what the customer believed and was told at a different establishment. He was confident that his solution would work and she would be in a lot better frame of mind the next time he saw her.

It’s pretty simple—take your pick.  They are both great heaters.  Lets look at the similarities.

1. Both are infrared heaters.  They don’t rob your home of moisture like traditional coil heaters.
2. Both are totally safe to use and cannot start fires.
3. Both are lightweight, allowing you to easily move them from one room to another.
4. Both are economical and operate for about 6-8 cents per hour (depends on your supplier’s rate).
5. Both are easy to use.

So what are the differences?

1. Infinity offers a digital read-out
2. Infinity offers a ‘sleep-timer’ feature, where the heater will automatically shut off after a length of time you determine.
3. EdenPURE Gen 3 is manually controlled and the USA1000 units have a remote.  Infinity has a remote.
4. EdenPURE has a black, plastic, molded frame.  Infinity has a furniture grade wooden cabinet.
5. EdenPURE warranty work must be performed at the factory.  Save the box and send it back to them.  Trained Eastgate Pools Service department personnel service Infinity heaters, in-store.

I own one EdenPURE and I love it.  I’ve had it five years and it still works great.  I have since purchase two Infinity heaters and they both work great. I chose Infinity because I really like the digital read-out.  Ultimately, it’s your call but I don’t think you can go wrong with either heater.  –Max

The day was cold, but not cold enough to turn the slight moisture falling from the sky into snow. A man of about 50 walked through the sliding doors and removed his over sized hat and walked toward the front counter. “I need to speak to the water expert.” he exclaimed as he reached into his coat pocket to remove his water sample.

“I can help you.”  Said a voice reaching out over the counter. Harold Osborne II was an old hand in the pool and spa business. He had been in the business his whole life and had literally forgotten more then what most in the business would ever learn. Harold didn’t take any particular pride in this point. He understood that he gained this knowledge from a lifetime of retail sales and at the end of the day, he had become a solid retail sales associate in a niche market and that was about it.

“What kind of problems are you having Mr. Hamilton?”, asked Harold as he noticed the customers name on the test bottle.

“My spa was crystal clear and I adjusted my chemicals and it turned cloudy instantly.”

Harold led him back to the water test station and did the standard run up of chemical tests that every customer expects. The tests were not really needed, as Jeff had a good hunch what the problem was before running the tests.

The tests came back and everything was in the exact range they were supposed to be in. Harold asked, “Let me guess, did you add PH increaser to your hot tub right before it went cloudy?”

“Well, yes I did.” mentioned Mr. Hamilton.

“That’s just what I expected. The problem with the water is the PH was increased too quickly. Tap water from the faucet has a lot of calcium and other dissolved solids that are in the water. When you increase your PH too quickly, it takes the calcium out of this dissolved state and makes it a solid again and that’s what the haze is from.”

“What do I have to do to fix it? Is it time to drain the spa? I just drained it a few weeks ago.” Complained Mr. Hamilton.

“You shouldn’t have to drain the spa. Add about 10 ounces of Stain and Scale Remover and that should convert the calcium back into a liquid and by doing so, remove the haze from the water after a day or so. After doing this, it’s a good idea to follow up with the weekly maintenance dose of the Stain and Scale Remover. It’s a good product and will prevent you from having excessive build of calcium in your plumbing and on your heater.” Harold was starting to get in his preaching mode. This is what he was good at and often went on far too long, to the point of boring the customers with information beyond their general need.

Harold went and showed the customer the Stain and Scale Remover on the shelf and the customer left. Another problem solved. But, Harold knew that there would always be another case to solve.  Not many problems were too difficult for Harold, but he was looking forward to the challenge.

- Max

So whether it’s birthday or anniversary time, the recipient will be impressed with your thoughtfullness and will appreciate the gift that keeps on giving (until the bucket is empty).

And for Christmas? Add some alkalinity and pH controls and you’ve got shopping covered. Stop in today and we’ll help you complete that list.

- Max

Craig

Craig